frequently asked question
How can I track my order?
Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number.
How Much Time Does It Take For An Order To Be Delivered?
We deliver your order within 2-3 working days post-dispatch in (Lahore). For the rest of the cities, we deliver between 2-5 business days. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.
I missed the delivery of my order today so what can I do now?
We have you covered! We will call you and confirm your availability and reschedule the delivery for you.
Can I accept the package after checking the contents inside it?
Sorry, as per company policy, a package can’t be opened before delivery is accepted. But you can accept the package & get in touch with us later in case you have any concerns.
How Do I Cancel My Order?
You can cancel your order any time before the shipping of your product. We will cancel it and initiate your refund.
When can i can cancel my Order ?
Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.
How long does it take to cancel an Order ?
It takes 24hrs to cancel the order once the request is received on call. Request received through mails will be fulfilled within 48hrs.
Can Pakelectrics.com cancel any order?
Yes, Pakelectrics.com reserves the right to cancel any order under the following circumstances: Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc. In case of wrong product price or specification mentioned on Pakelectrics.com. Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled; however, remaining products of the order will be delivered. If the area in which customer is residing is not served by us or made out of Delivery area by Logistic Courier Partner even after placing the order. Suspected fraudulent information.
Can I return the product delivered to me?
Of course, a product can be returned but only under the following circumstances: Product is physically damaged/defective Varies from the description on the website Wrong item delivered
Can I return the order if the size of the product doesn’t fit me ?
In order to justify supply chain cost, we don’t encourage returns for those products worth less than 1000.
Is warranty applicable to products I buy on Pakelectrics.com?
All products bought on Pakelectrics.com come with manufacturer warranty. You can check with the manuals provided with the product or the manufacturer’s website for information about a service centre close to you.
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